IT: K Company
Global leader in network management solutions
Requirements and Challenges
K Company have been looking for a partner who can provide 1 full-time resource, to support for a long-term basis (4 months) with experience and interest in technology solutions. The telemarketer should be a conversationalist (easy-going talker) to engage a conversation not just follow a script 100%, to ensure all of business opportunities will be treated, followed up and manage properly follow designated timeline over the client’s CRM environment.
Marketing campaigns and policy would be placed from APAC headquarter in Singapore, and some of campaigns would be conducted by marketing team in Japan.
Solutions and Strategies
Appointment Setting after exhibition and event
We provided a prompt, professional, tailored telemarketing to secure an appointment with prospects who registered, participated, answered survey paper, and sent out email confirmations.
Marketing campaign follow-up call
We served an affordable telemarketing solution by calling back all prospects who showed interest in marketing campaign such as content syndicate, webinar and others, which need to be followed up quickly within 24-hour timeline, before those prospects forget about solutions.
We conducted an outbound call to find out prospects pain points, what they want exactly, project timeline and identify more about their organization.
Operating over client’s CRM environment
We logged-in client’s given account to check inbound leads status, conduct a call, take a call memo, cleansing and updating database where needed.
Rapid and Flexibility
We managed and conducted follow up calls to all prospects as little as 1-3 business days, once receiving direction and project briefing from the client.
Professional & Polite Telemarketer
With our long experience in B2B telemarketing, we provided telemarketer who can improvise conversation with prospects based on original given talk guide and the real situation with warm and polite manner, and answer in-depth knowledge about client’s solutions and business outline.
Telemarketer made online researching to learn more about background of the prospect before placing call.